Import to Zendesk from Remedy IT Service Management

A multitude of ordinary help desk providers have occupied the market and businesses now constantly lose data. You can migrate your high-value data with a more secure data migration tool to provide a unforgettable experience. However, you need to learn to evade the web of non-ending requirements. Our special method will gather every small detail of your data throughout the migration to Zendesk.

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Limited Import Options

The designing of the migration applications and their functionality usually contradict each other. When it comes to moving support records from Remedy IT Service Management to Zendesk – you can use their dedicated API or take the advantage from available CSV file.

Though Zendesk transition process supports all convoluted tech and hardware systems – it can be a burden to migrate data from Remedy IT Service Management.

Requires Professional IT Team

Without an experienced, rational, and qualified IT team – the challenge of migrating data can become wearing.

You can import data through API– but the role of a great team is to take care of scripting issues and center upon ending of the task in time.

Manual Import Disadvantages

The success and failure ratio of manually moving data is a dilemma. The manual import mainly results in data corruption and mismanagement.

Nevertheless, the significant drawback of a manual transition is how time-consuming it can be for users.

The Need for a Robust Data Transition Service

Zendesk import should be simpler than this. The need of the hour requires a more robust data importing solution. However, the complete process of transition should be robust too. You have to be able to move your data from one platform to another one effortlessly in order to retain and attain your clientele.

Import from Remedy IT Service Management to Zendesk

How Our Team Can Make a Difference

Whether it is ticketing software or loads of reliable experience of help desk – we have got knowledge in the modern data transition process.

You can export your contacts, tickets and the rest of data at once.

And get immediate updates and smart suggestions from our team of professionals.

Time Flexibility and Lower Downtime

You do not have to spend numerous hours shuffling around every stage of data migration. Save your time by allowing us to handle the complex data transition process for you. We can significantly shorten the time spent on transition and altogether provide convenience to your clients and organizational workforce during the process.

Efficient Testing Process

We encourage our customers to test the effectiveness of our migration tool beforehand. So, you can conduct a number of tests before ending your migration. This stage will let you identify the incorrect parameters or note anything that is in the wrong place that our team of experts can assess and fix in no time.

Compatibility Matters

With us, you do not need to think about installation, your programming skills, and unnecessary required files prior to importing your data into a new system. Take a sigh of relief in knowing the fact that we will subtly integrate your data during the migration process.

Migrate Tickets Instantly

We understand the resourcefulness of customer data migration. Additionally, that is why we deploy a test mechanism for our transition tool before launching each ticket so that it comes to its end-point safely and accurately. Our prime aim has always been to enhance user satisfaction rate to come to persistent work productivity.

The Distinct Nature of Our Service

Protected and Personalized Experience

Our experts consider the information given out during the import process rigidly private. The basis of our migration service is determined by protecting your personal data and ensuring an ideal experience.

Quick Migration Assistance

Our carefully picked out team is always prepared to respond to your requests. Whether you have a small concern or want to raise an intricate matter – our experienced team will convey in-depth technical support that’ll worth your time and make sure of the practical response of the migration tool.

Precise Data Sustainability

We adhere to ethical software practice and would never consider tweaking or modifying your data during the transition procedure. You do not have to worry about unaligned and mixed up import data – Zendesk import process is relatively quicker, easier, and more accessible than other migration tools.

What you can migrate

That the list is generalized and may differ depending on your source platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Simplified Automated Zendesk Import Procedure


Set Up Import Structure

The first action towards achieving sufficient automated Zendesk import is to prepare by setting up required custom fields and agent profiles. You need to disable prior automation rules along with other triggers that may affect the migration procedure.


As soon as you are ready with the creation of import structure – relay the specific type of permits to your help desk platform to obtain the required data. This step is obligatory since, otherwise, we won’t be able to the data from your Remedy IT Service Management.


Connect to Zendesk

Similarly, give us the permits to your Zendesk profile to settle the target your database should be moved to. As soon as our migration app is aware of the data export destination spot, it is ready to migrate your support data and all the rest.


Choose Migration Data

Just match the ticket fields as to how you want them to be imported and notify us about data, you want to transfer differently from the pattern. We will care for the rest of your problem.


Test the Functionality of the Tool

We highly recommend that you use the most out of our free trial demonstration. This will enable you to overview the selective amount of transferred data from Remedy IT Service Management and identify possible gaps in advance.


Initiate Full Data Import

You are good to go as soon as pre-finalized test stage checks out – And now you can begin the full Zendesk migration process. We do, however, advise you to plan a viable period to start the transfer.

Hear from our satisfied clients

The Wonder of Automatic Data Migration

If you are a thoughtful person that makes calculative decisions – you should normally want to evaluate the functionality of our data migration tool.

Request a Demo now!

Get the Expertise and Experience to Import Data to Zendesk

We intend to direct you through each stage of the way to make the Zendesk importing process as easy as possible. Our professionals cater as per your requirements and rush to conform.

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