Import to Zendesk from SolarWinds Service Desk (Samanage)

A multitude of ordinary help desk providers have broken into the market and people now continuously lose data. You may export your high-value data with a safer data migration tool to render a unforgettable experience. But first, you need to learn to avoid the web of endless demands. Our unique approach will gather every tiny detail of the data throughout Zendesk import.

More details

Limited Import Options

The designing of the migration applications and their efficiency often contradict each other. In terms of moving support records from SolarWinds Service Desk (Samanage) to Zendesk – you can use their specific API or take the advantage from available CSV file.

Although Zendesk transition process supports all complex technical and hardware systems – it can become a problem to move records from SolarWinds Service Desk (Samanage).

Requires Professional IT Team

Without an experienced, rational, and skilled IT team – the task of transferring data can appear to be tiring.

You can import data through API– but the role of a good team is to take care of scripting problems and center on ending of the task in time.

Manual Import Disadvantages

The success and failure ratio of manually moving customer data is dilemmatic. The by-hand transition mainly results in data corruption and misorganization.

Nevertheless, the significant trouble with a manual transition is how long-lasting it can be for users.

The Need for a Robust Data Transition Tool

Zendesk import should be simpler than this. Completing the migration in a definite time frames demands a more powerful data importing app. However, the complete process of migration has to be be robust as well. You should be capable of moving your customer data from one platform to another effortlessly in order to retain and attain your customers.

Import from SolarWinds Service Desk (Samanage) to Zendesk

How Our Team Can Make a Difference

Whether it is ticketing software or loads of trustworthy experience of help desk – we have obtained knowledge in the contemporary data transition process.

You can export your contacts, tickets and the another data in the blink of an eye.

And get immediate notifications and insightful suggestions from our team of professionals.

Time Flexibility and Lower Downtime

You do not have to spend hours stopping over each stage of Zendesk import. Save your time by allowing us to control the complicated data transition process for you. We can drastically shorten the time spent on migration and altogether provide comfort to your clients and organizational workforce during the process.

Efficient Testing Process

We encourage our customers to test out the efficiency of our migration app in advance. So, you can set up a series of tests before ending your migration. This step will let you determine the incorrect parameters or note anything that is in the wrong place that our team of experts can assess and correct in no time.

Compatibility Matters

With us, you do not need to concern about installation, your coding skills, and unnecessary required files before migrating your data into a new help desk. Calm down knowing the fact that we will subtly move away your data throughout the import process.

Migrate Tickets Instantly

We understand the resourcefulness of customer data transfer. In addition, that is why we deploy a test system for the transition tool before each ticket in order that it comes to its destination securely and precisely. Our primary goal has always been to improve user service satisfaction to come to constant work effectiveness.

The Distinct Nature of Our Service

Protected and Personalized Experience

Our experts see the details provided throughout the transition process rigidly private. The base of our migration services is determined by protecting your ticketing data and guaranteeing a perfect experience.

Quick Migration Assistance

Our carefully picked out crew is always ready to respond to your requests. Whether you have a small concern or want to raise a complex request – our experienced team will convey detailed IT assistance that’ll be worthy of your precious time and guarantee the proficient reaction of the migration service.

Precise Data Sustainability

We adhere to ethical software practice and would never consider changing or altering your data throughout the transition procedure. You do not have to worry about unaligned and scattered help desk data – Zendesk transition process is relatively quicker, simpler, and more accessible compared to other migration apps.

What you can migrate

That the list is generalized and may differ depending on your source platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Simplified Automated Zendesk Import Procedure


Set Up Import Structure

The first action towards getting successful automatic Zendesk import is to get ready by setting up required custom fields and agent profiles. You have to disable prior automation rules and other triggers that might affect the import process.


As soon as you are ready with the creation of import structure – provide the specific set of permits to your help desk system to obtain the required data. This step is unavoidable since, otherwise, we won’t be able to fetch the data from the SolarWinds Service Desk (Samanage).


Connect to Zendesk

Similarly, give us the credentials to your Zendesk account to settle the target your database should be transferred to. As soon as our migration app is aware of the data export destination spot, it is prepared to migrate your support records and all the rest.


Choose Migration Data

Just match the ticket fields as to how you want them to be imported and inform us regarding data, you want to transfer unlike from the pattern. We will care for the rest of your trouble.


Test the Functionality of the Tool

We highly recommend that you use the most out of our free trial. It will enable you to overview the selective amount of transferred data from SolarWinds Service Desk (Samanage) and recognize possible inconsistencies beforehand.


Initiate Full Data Migration

You are good to go as soon as pre-finalized trial step checks out – And now you can begin the full Zendesk migration process. We do, however, advise you to plan an off-peak period to start the import.

Hear from our satisfied clients

The Wonder of Automatic Data Migration

If you are a thoughtful person that makes calculative choices – you would normally want to evaluate the functionality of our data migration tool.

Request a Demo now!

Get the Expertise and Experience to Import Data to Zendesk

We intend to lead you through each step of the way to make the Zendesk importing process as clean as possible. Our professionals cater as per your requirements and rush to conform.

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