What they're saying

Our happy customers

Hear from companies like yours about how they saved time, budget and reduced efforts
when migrating between help desks

A smooth transition
Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
Thule Group
Migrating our Zendesk data was an absolutely seamless experience.
We had a very complex case because we had over 200 000 tickets, and the team of Zendesk import just made it much easier. The support manager assisted us throughout the whole process and really walked us step by step.
Noga Edelstein
Noga Edelstein Co-founder at UrbanYou
If the opportunity presents itself, I would definitely use it again.
The procedure was very straightforward and any questions were responded to very quickly.
Chantelle Viani
Chantelle Viani Associate Publisher at Cosmos Magazine
Zendesk import was was great with us.
Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos
Tom Doulos VP, Customer Experience at Endy
So easy!
Great DIY tool for migrating your data and the customer service/support was very reactive and efficient.
Wendy Sheppard
Wendy Sheppard Digital Programme Analyst at Bras N Things
I would use the tool again!. Though I hope we don't migrate support platforms again in the near future.
We wanted all of our historical information in Zendesk as we are constantly using analytics to make our business more efficient and having the support data in one spot makes that effort much simpler. We were able to migrate everything with minimal downtime.
Andrew Garrett
Andrew Garrett Senior Manager, Data Science & Engineering at Contactually
Yes, I would recommend and use HDM again if needed.
We looked at a couple of different solutions for the migration and we initiated our migration with each solution to evaluate the capabilities and found that Help Desk Migration (HDM) offered the most robust solution.
Superb service, very secure and great attention to detail.

Superb service, very secure and great attention to detail

Pros: I recently was faced with the challenge of migrating from Freshdesk to Zendesk. We had around 1500 tickets and 600 contacts. After searching around for services to assist in the move I found Zendesk Import. Their prices were super competitive, well under the other options on the market, and when I reached out to ask more, they were super helpful and quick to respond with any and all information I required.

I was especially concerned about security, Zendesk Import described their approach and I was impressed with how well thought out their process was and how respectful they were of their customer's data.

They even reminded me as soon as the migration was complete to change passwords and ensure our instance was secure. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending Zendesk Import if you need to do a migration. Absolutely great in every respect.

Overall: fast, friendly, secure and great attention to detail. They allowed us to migrate between platforms quickly with no loss of productivity

Brett Jackson
Brett Jackson VP Ops at PILLDRILL
The process was incredibly straightforward and simple to do
Just connect the two systems and run the demo, ensuring that the fields are matched up properly. Additionally, the fact that this service also migrates out articles/FAQ/knowledge-base as part of the migration was icing on the cake.
Loïc Engulu
Loïc Engulu Business Intelligence Manager at EAT Club
Highly recommended. Imported 6 years of support for us
Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. A few hiccups importing the data but they resolved quickly and were on it from start to finish. Quick support, good value and fairly priced.
Jason Morehouse
Jason Morehouse CEO, Co-founder at CHECKFRONT
Definitely recommend it to any company
Zendesk import helped us to migrate our data from our old support tool to Zendesk and it went smoothly. Great customer support and very reactive. I would definitely recommend it to any company who want to migrate their data into Zendesk. Huge gain of time and without data loss.
Platform161
Great service!
Migrated all our data including contacts and groups to new helpdesk in a few hours allowing us to seamlessly start using our new helpdesk the next morning.
Roland Nowak
Roland Nowak Director at Nova IT Solutions
Fantastic Software!
Easy of use of the software. It was not complicated to get started. Extremly user-friendly, great support and excellent results
Karla Rodriguez
Karla Rodriguez Project Manager at Teachworks
Good specialized migration service. Helped me to migrate from Freshdesk to Zendesk
Features for mapping data fields are good. Step by step approach for managing the migration process is well designed. Very responsive support! The team even have made a quick product update to meet my needs in real time!
We changed dates of our migration on them twice, and they rolled with the punches
The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
Luke Roller
Luke Roller Director of Operations at THE CORE TECHNOLOGY GROUP
It’s certainly worth it as it saved me hours or writing a migration script
The migration went well - our support manager was on hand to personally ensure the process went smoothly for us. Everything was clear, and the sample migration helped us decide this was a product we could trust.
Ross Beale
Ross Beale Technical Director at Airbyte
Straightforward and effective style of customer service
They have a very straightforward and effective style of customer service that I appreciate. We had to make a few changes along the way which were implemented correctly and accurately.
Support reps really did a great job answering my questions quickly and efficiently addressed any concern that I raised. I doubt that there is a better migration service out there right now.
Diploma Sender
The migration went smoothly.
All of our questions were quickly and clearly answered.
Timothy Borg
Timothy Borg Information Systems Administrator at Dragonara Interactive Limited
Quick ticket migration from existing to a new ticketing system.
Setting up links to existing and new ticketing systems was easy. Setting up field mapping was very flexible and straightforward — quick ticket migration from existing to a new ticketing system.
Neil Davidson
Neil Davidson Support Manager at Apstra
Imported tickets from CSV to Zendesk
We had to import tickets from CSV file to Zendesk. The migration tool is really easy to use and everything was transfered without one problem. We only had to upload CSV to Dropbox, which took some extra time, but it worked.
Gregor Štern
Gregor Štern Internet marketing specialist at CREATIM RZISNIK PERC
I loved it. It was simple and intuitive.
We are able to retain our data from another help desk solution. We considered starting fresh with a new help desk - and losing years of history. Fantastic support!
Matt Brayley
Matt Brayley Field Service Manager at Primetals Technologies
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