Import to Zendesk® from Thena

A variety of ordinary help desk providers have broken into the market and companies now continuously lose data. You can move your precious information with a safer data migration service to provide a exceptional experience. However, you should learn to evade the net of endless demands. Our peculiar approach will gather every small detail of the data throughout Zendesk® import.

More details
Limited Import Options

Limited Import Options

The designing of the data transition applications and their efficiency usually contradict each other. In terms of importing support data from Thena to Zendesk® – you can exploit their own API or get the hang of accessible CSV file.

Though Zendesk® migration process supports all complicated technical and hardware systems – it can become quite a trouble to move data from Thena.

Requires Professional IT Team

Without an experienced, analytical, and skilled IT team – the challenge of transferring data can become hard.

You can transfer data through API– however the role of an excellent team is to deal with coding challenges and concentrate upon completion of the task on time.

Requires Professional IT Team
Manual Import Drawbacks

Manual Import Drawbacks

The success and failure ratio of manually moving customer data is a dilemma. The by-hand import mostly ends up with data alteration and misplacing.

Although, the noticeable issue with a manual migration is how lengthy it can be for users.

The Need for a Powerful Data Migration Tool

Zendesk® import needs to be easier than this. Completing the migration in a definite time frames requires a more powerful data migration software. However, the whole process of transition must be effective too. You have to be able to move your support records from one platform to another effortlessly to retain and attract your customers.

Import from Thena to Zendesk®

How Our Team Can Make a Difference

Be it ticketing software or years of trustworthy experience of help desk – we have got expertise in the modern data migration procedure.

You can export your contacts, tickets and the another data instantly.

And get immediate notifications and informative recommendations from our team of specialists.

Time Flexibility and Lower Downtime

You do not have to spend countless hours stopping over every process of data migration. Save your time by letting us to handle the complicated data import process for you. Our team can substantially reduce the time spent on import and altogether provide comfort to your customers and management workforce throughout the process.

Efficient Testing Process

We insist on our clients to test out the performance of our migration app beforehand. Thus, you may conduct several tests before completing your transition. This stage will enable you to identify the faulty parameters or note anything out of place that our team of professionals can evaluate and fix in no time.

Compatibility Matters

With us, you do not have to concern about installation, your programming skills, and unnecessary required files before importing your information to the new system. Relax knowing the fact that we will smoothly integrate your data during the migration process.

Migrate Tickets Instantly

We understand the resourcefulness of ticket transfer. Moreover, that is why we deploy a test system for our migration tool prior to launching each ticket to ensure that it arrives to its end-point safely and accurately. Our perfect goal has always been to improve user satisfaction rate to accomplish continual work productivity.

The Distinct Nature of Our Service

Protected and Personalized Experience

Our specialists deem the details given out throughout the import process strictly personal. The basis of our migration services depends upon guarding your personal data and ensuring an ideal experience.

Quick Migration Assistance

Our carefully picked out crew is always prepared to answer your questions. Whether you have a minor concern or want to submit an intricate case – our experienced team will provide in-depth technical support that’ll be worthy of your precious time and make sure of the proficient reaction of the migration tool.

Precise Data Sustainability

We conform to ethical software practice and would never think of changing or modifying your data throughout the migration process. You do not have to worry about unaligned or mixed up migration data – Zendesk® import process is actually quicker, easier, and more accessible than other migration software.

What you can migrate

That the list is generalized and may differ depending on your source platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Simplified Automated Zendesk® Import Process

Step

Set Up Import Structure

The first step towards getting sufficient automatic Zendesk® import is to prepare by creating appropriate custom fields and agent accounts. You have to disable prior automation rules along with other triggers that may interfere the migration process.

Step

Provide Thena Link

As soon as you are ready with the creation of import structure – provide the specific form of credential information to your help desk platform to get the necessary data. This stage is mandatory because, otherwise, we won’t be able to retrieve the data from your Thena.

Step

Connect to Zendesk®

Similarly, give us the credentials to your Zendesk® profile to establish the target your database should be moved to. As soon as our migration tool gets to the data export destination point, it is prepared to move your customer data and all the rest.

Step

Select Migration Data

Just match the ticket fields the way you want them to be imported and inform us about data, you want to migrate differently from the standards. We will look after the rest of your problem.

Step

Test the Functionality of the Tool

We recommend that you use the most out of our free trial. This will allow you to review the selective number of migrated data from Thena and determine possible gaps in advance.

Step

Initiate Complete Data Migration

You are all set once pre-finalized trial stage checks out – And now you can start the complete Zendesk® import process. We do, however, encourage you to consider a relaxed period to initiate the transfer.

Hear from our satisfied clients

The Wonder of Automatic Data Migration

If you are a thoughtful individual that makes calculative choices – you should naturally want to analyze the functionality of our data migration tool.

Request a Demo now!

Get the Expertise and Experience to Import Data to Zendesk®

We have an intention to guide you through each step of the way to make the Zendesk® importing process as easy as possible. Our specialists cater as per your needs and speed to adjust.

Get my price estimate!