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Import to Zendesk from Autotask PSA

A multitude of ordinary help desk providers have broken into the market and people now continuously lose data. You can migrate your valuable data with a more secure data migration tool to offer a unforgettable experience. However, you need to learn how to evade the net of limitless demands. Our peculiar technique will gather every tiny detail of the data during Zendesk import.

More details

Limited Import Options

The designing of the migration applications and their efficiency usually contradict each other. In terms of importing help desk records from Autotask PSA to Zendesk – you can use their internal API or get the hang of available CSV file.

Though Zendesk transition process supports all complicated technical and hardware systems – it can become quite a burden to transfer files from Autotask PSA.

Requires Professional IT Team

Without an experienced, analytical, and skilled IT team – the challenge of moving data can become wearing.

You can import data through API– but the role of an excellent team is to deal with scripting issues and center upon ending of the job on time.

Manual Import Drawbacks

The success and failure ratio of manually moving customer data is a dilemma. The by-hand import mainly results in data corruption and misplacing.

Although, the major drawback of a manual transition is how lengthy it can be for users.

The Need for a Robust Data Migration Tool

Zendesk import should be easier than this. Completing the migration in a definite time frames requires a more powerful data migration solution. However, the entire process of migration must be effective also. You must be able to move your support records from one platform to another seamlessly to retain and attract your clients.

Import from Autotask PSA to Zendesk

How Our Team Can Make a Difference

Whether it is ticketing software or years of trustworthy experience of help desk – we have got the know-how in the modern data transition process.

You can export your contacts, tickets and the another data in the blink of an eye.

And get immediate notifications and insightful tips from our team of specialists.

Time Flexibility and Lower Downtime

You do not have to spend many hours stopping over every step of data migration. Save your time just by allowing us to control the complex data import process for you. We can significantly shorten the time spent on import and altogether provide comfort for your customers and management workforce during the process.

Efficient Testing Process

We encourage our clients to test out the efficiency of our migration app beforehand. So, you can set up several tests before completing your migration. This point will let you detect the incorrect settings or note anything out of place that our team of professionals can assess and settle in no time.

Compatibility Matters

With us, you do not have to concern about installation, your programming skills, and unnecessary required files before importing your data into a new help desk. Relax knowing the fact that we will subtly integrate your data during the migration process.

Migrate Tickets Instantly

We understand the resourcefulness of ticket transfer. In addition, that is why we deploy a test system for our transition tool before each ticket to ensure that it arrives to its target safely and accurately. Our perfect goal has always been to improve user satisfaction rate to accomplish constant work efficiency.

The Distinct Nature of Our Service

Protected and Personalized Experience

Our experts view the details given out throughout the import process rigidly confidential. The base of our migration service depends upon protecting your personal info and ensuring an ideal experience.

Quick Migration Assistance

Our carefully picked out crew is always prepared to respond to your queries. Whether you have a minor problem or want to raise a complex case – our experienced team will convey thorough technical support that’ll be worthy of your precious time and make sure of the practical reply of the migration app.

Precise Data Sustainability

We adhere to ethical software practice and would never think of changing or modifying your data throughout the migration procedure. You do not have to worry about unaligned and scattered migration data – Zendesk import process is relatively quicker, easier, and more accessible than other migration software.

What you can migrate

That the list is generalized and may differ depending on your source platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Simplified Automated Zendesk Import Process

Step

Set Up Import Structure

The first step towards getting sufficient automatic Zendesk import is to prepare by setting up relevant custom fields and agent profiles. You need to disable prior automation rules as well as other triggers that may affect the migration process.

Step

Provide Autotask PSA Link

As soon as you are ready with the creation of import structure – provide the specific set of permissions to your help desk platform to obtain the required data. This step is mandatory because, otherwise, we won’t be able to get the data from your Autotask PSA.

Step

Connect to Zendesk

Similarly, give us the credentials to your Zendesk profile to set the target your database should be moved to. As soon as our migration app is aware of the data export destination spot, it is ready to move your support data and all the rest.

Step

Choose Migration Data

Just match the ticket fields as to how you want them to be imported and inform us about data, you want to shift differently from the pattern. We will take care of the rest of your trouble.

Step

Test the Functionality of the Tool

We highly recommend that you use the most out of our free trial. This will let you review the limited amount of transferred data from Autotask PSA and determine possible mistakes in advance.

Step

Initiate Complete Data Migration

You are good to go once pre-finalized trial stage checks out – And now you can set off with the complete Zendesk migration process. We do, however, urge you to plan an uncrowded period to initiate the migration.

Hear from our satisfied clients

The Wonder of Automatic Data Migration

If you are a thoughtful individual that makes calculative choices – you should obviously want to analyze the functionality of our data migration service.

Request a Demo now!

Get the Expertise and Experience to Import Data to Zendesk

We intend to show you through each step of the way to make the Zendesk importing process as easy as possible. Our experts cater as per your needs and rush to adapt.

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