Import to Zendesk from ((OTRS)) Community Edition

A variety of ordinary help desk solutions have broken into the market and companies now continuously lose data. You can move your high-value data with a more secure data migration tool to render a unforgettable experience. However, you should learn how to sidestep the web of endless demands. Our special approach will gather every tiny detail of the data during the migration to Zendesk.

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Limited Import Options

Limited Import Options

The designing of the data transition services and their efficiency often contradict each other. In terms of importing support data from ((OTRS)) Community Edition to Zendesk – you can use their internal API or get the hang of available CSV file.

Though Zendesk transition process supports all complex tech and hardware systems – it can be a trouble to move records from ((OTRS)) Community Edition.

Requires Expert IT Team

Without an experienced, analytical, and skilled IT team – the task of moving data can become hard.

You can migrate data through API– but the role of an excellent team is to deal with scripting challenges and center upon completion of the job in time.

Requires Professional IT Team
Manual Import Drawbacks

Manual Import Drawbacks

The success and failure ratio of manually transferring customer data is dilemmatic. The by-hand import mostly ends up with data corruption and misplacing.

Although, the major issue with a manual transition is how long-lasting it can be for users.

The Need for a Powerful Data Migration Tool

Zendesk import needs to be easier than this. Completing the migration in a definite time frames demands a more powerful data migration software. However, the complete process of transition must be effective also. You should be capable of moving your customer data from one platform to another one seamlessly in order to retain and attain your customers.

Import from ((OTRS)) Community Edition to Zendesk

How Our Team Can Make a Difference

Be it ticketing software or years of trustworthy experience of help desk – we have acquired expertise in the modern data migration procedure.

You can move your contacts, tickets and the another data instantly.

And get regular notifications and informative recommendations from our team of specialists.

Time Flexibility and Lower Downtime

You do not have to spend countless hours stopping over each process of data migration. Save your time by letting us to handle the complex data import process for you. We can substantially shorten the time spent on migration and altogether provide convenience for your clients and organizational workforce during the process.

Efficient Testing Process

We insist on our clients to test out the performance of our migration app beforehand. Thus, you may conduct several tests before completing your migration. This step will let you detect the faulty settings or note anything that is in the wrong place that our team of specialists can assess and correct in no time.

Compatibility Matters

With us, you do not have to concern about installation, your coding skills, and unnecessary required files before importing your information to the new system. Relax knowing the fact that we will subtly integrate your data throughout the migration process.

Migrate Tickets Instantly

We understand the resourcefulness of ticket transfer. Moreover, that is why we deploy a test system for our migration tool prior to launching each ticket to ensure that it arrives to its target safely and precisely. Our primary aim has always been to enhance user experience to achieve persistent work effectiveness.

The Distinct Nature of Our Service

Protected and Personalized Experience

Our specialists deem the details provided throughout the import process strictly private. The basis of our migration service depends upon protecting your ticketing data and guaranteeing an ideal experience.

Quick Transfer Assistance

Our carefully selected crew is always ready to answer your questions. Whether you have a minor concern or want to submit an intricate case – our experienced team will convey detailed IT support that’ll worth your time and ensure the practical reaction of the migration service.

Precise Data Sustainability

We conform to ethical software practice and would never think of changing or altering your data throughout the migration process. You do not have to worry about unaligned or mixed up migration data – Zendesk import process is relatively quicker, easier, and more accessible compared to other migration apps.

What you can migrate

That the list is generalized and may differ depending on your source platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Simplified Automated Zendesk Import Process


Set Up Import Structure

The first step towards getting successful automatic Zendesk import is to prepare by creating required custom fields and agent profiles. You need to disable prior automation rules as well as other triggers that may affect the migration procedure.


Provide ((OTRS)) Community Edition Link

As soon as you are finished with the creation of import structure – provide the specific form of credential information to your help desk platform to get the necessary data. This step is mandatory because, otherwise, we won’t be able to get the data from your ((OTRS)) Community Edition.


Connect to Zendesk

Similarly, provide us with the credentials to your Zendesk account to establish the target your database should be moved to. As soon as our migration tool gets to the data export destination spot, it is ready to move your support data and all the rest.


Select Migration Data

Just match the ticket fields the way you want them to be moved and inform us regarding data, you want to move differently from the standards. We will care for the rest of your problem.


Test the Functionality of the Tool

We recommend that you get the hang of the most out of our free trial. It will allow you to review the selective number of transferred data from ((OTRS)) Community Edition and determine possible mistakes in advance.


Initiate Complete Data Migration

You are all set once pre-finalized trial step checks out – And now you can start the complete Zendesk import process. We do, however, advise you to plan an uncrowded period to initiate the migration.

Hear from our satisfied buyers

The Wonder of Automatic Data Migration

If you are a thoughtful individual that makes calculative choices – you would naturally want to analyze the functionality of our data migration tool.

Request a Demo now!

Get the Expertise and Experience to Import Data to Zendesk

We have an intention to guide you through each step of the way to make the Zendesk importing process as smooth as possible. Our specialists cater as per your needs and speed to conform.

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