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Import to Zendesk from SolarWinds Web Help Desk

A multitude of ordinary help desk services have occupied the market and people now constantly lose data. You can move your high-value information with a safer data migration service to offer a unforgettable experience. However, you have to learn how to avoid the net of non-ending demands. Our special method will gather every small detail of your data during the migration to Zendesk.

More details

Limited Import Options

The designing of the data transition tools and their functionality often contradict each other. When it comes to migrating support records from SolarWinds Web Help Desk to Zendesk – you can exploit their specific API or take the advantage from accessible CSV file.

Though Zendesk transition process supports all complex technical and hardware systems – it can become quite a problem to migrate data from SolarWinds Web Help Desk.

Requires Robust IT Team

Without an experienced, analytical, and qualified IT team – the task of importing data can become hard.

You can move data through API– however the role of a good team is to take care of coding challenges and center upon finishing of the job on time.

Manual Import Drawbacks

The success and failure ratio of manually importing data is dilemmatic. The manual import mostly results in data alteration and misorganization.

Nevertheless, the big issue with a manual transition is how long-lasting it can be for users.

The Need for a Powerful Data Migration Service

Zendesk import needs to be easier than this. The need of the hour demands a more robust data transition software. However, the complete process of importing has to be be robust too. You must be able to move your customer data from one platform to another seamlessly to retain and attract your clientele.

Import from SolarWinds Web Help Desk to Zendesk

How Our Team Can Make a Difference

Be it ticketing software or years of reliable experience of help desk – we have acquired the know-how in the modern data migration process.

You can migrate your contacts, tickets and the rest of data in the blink of an eye.

And get timely updates and insightful tips from our team of experts.

Time Flexibility and Lower Downtime

You do not have to spend many hours shuffling around each step of data migration. Save your time by allowing us to manage the complicated data transition process for you. Our team can substantially shorten the time spent on migration and altogether provide comfort for your customers and management workforce throughout the process.

Efficient Testing Process

We insist on our clients to test the efficiency of our migration tool beforehand. Thus, you can perform a series of tests before ending your transition. This point will let you detect the invalid settings or note anything out of place that our team of professionals can evaluate and fix in no time.

Compatibility Matters

With us, you do not have to think about installation, your coding skills, and unnecessary required files prior to importing your information into a new platform. Calm down knowing the fact that we will smoothly integrate your data during the migration process.

Migrate Tickets Instantly

We understand the resourcefulness of ticket migration. In addition, that is why we deploy a test mechanism for our migration tool before releasing each ticket in order that it comes to its end-point safely and accurately. Our primary goal has always been to improve user service satisfaction to accomplish continual work productivity.

The Distinct Nature of Our Service

Protected and Personalized Experience

Our specialists view the information provided during the import process strictly private. The foundation of our migration services is determined by guarding your personal info and ensuring an ideal experience.

Quick Import Assistance

Our carefully chosen team is always ready to respond to your queries. Whether you have a insignificant concern or want to raise a complicated request – our experienced team will provide thorough technical support that’ll be worthy of your precious time and guarantee the practical response of the migration tool.

Precise Data Sustainability

We conform to ethical software practice and would never think of tweaking or altering your data during the transferring process. You do not have to worry about unaligned and scrambled help desk data – Zendesk transition process is actually quicker, easier, and more accessible than other migration apps.

What you can migrate

That the list is generalized and may differ depending on your source platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Simplified Automated Zendesk Import Process

Step

Set Up Import Structure

The first step towards achieving successful automated Zendesk import is to prepare by creating required custom fields and agent accounts. You have to disable prior automation rules along with other triggers that may affect the migration process.

Step

Provide SolarWinds Web Help Desk Link

As soon as you are done with the creation of import structure – relay the specific set of permissions to your help desk platform to get the required data. This stage is unavoidable since, otherwise, we won’t be able to retrieve the data from your SolarWinds Web Help Desk.

Step

Connect to Zendesk

Similarly, grant us the permits to your Zendesk account to set the target your database should be moved to. As soon as our migration tool is aware of the data export destination point, it is prepared to migrate your customer data and all the rest.

Step

Select Migration Data

Just match the ticket fields the way you want them to be migrated and notify us regarding data, you want to transfer differently from the standards. We will care for the rest of your burden.

Step

Test the Functionality of the Tool

We recommend that you get the most out of our free trial demonstration. It will let you assess the selective amount of migrated data from SolarWinds Web Help Desk and recognize possible gaps in advance.

Step

Initiate Complete Data Import

You are all set once pre-finalized test step checks out – And now you can set off with the final Zendesk import process. We do, however, advise you to consider an off-peak period to start the transfer.

Hear from our satisfied customers

The Wonder of Automatic Data Migration

If you are a thoughtful individual that makes calculative decisions – you would obviously want to examine the functionality of our data migration tool.

Request a Demo now!

Get the Expertise and Experience to Import Data to Zendesk

We have an intention to show you through each stage of the way to make the Zendesk importing process as smooth as possible. Our experts cater as per your demands and speed to conform.

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