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Import to Zendesk from SupportPal

A multitude of ordinary help desk services have occupied the market and people now constantly lose data. You can move your valuable information with a more secure data transition service to provide a unique experience. But first, you need to learn how to avoid the net of non-ending demands. Our peculiar approach will gather every tiny detail of your data during the migration to Zendesk.

More details

Limited Import Options

The designing of the data transition tools and their functionality often contradict each other. When it comes to moving customer records from SupportPal to Zendesk – you can exploit their internal API or get the hang of accessible CSV file.

Although Zendesk importing process supports all complicated technical and hardware systems – it can end up being quite a trouble to migrate data from SupportPal.

Requires Robust IT Team

Without an experienced, analytical, and qualified IT team – the task of importing data can really be hard.

You can move data through API– however the role of an excellent team is to deal with coding troubles and focus on ending of the job on time.

Manual Import Drawbacks

The success and failure ratio of manually importing data is dilemmatic. The manual transfer mostly results in data alteration and misplacing.

Although, the big problem with a manual import is how lengthy it can be for users.

The Need for a Powerful Data Migration Service

Zendesk import needs to be easier than this. The need of the hour demands a more robust data importing software. However, the entire process of migration must be effective also. You have to be capable of moving your support records from one platform to another easily to retain and attract your clientele.

Import from SupportPal to Zendesk

How Our Team Can Make a Difference

Be it ticketing software or years of reliable experience of help desk – we have obtained the know-how in the current data migration process.

You can migrate your contacts, tickets and the rest of data in the blink of an eye.

And get timely updates and insightful tips from our team of professionals.

Time Flexibility and Lower Downtime

You do not have to spend countless hours shuffling around each step of data migration. Save your time simply by allowing us to control the complex data import process for you. Our team can considerably cut back the time spent on import and altogether provide comfort for your customers and management workforce throughout the process.

Efficient Testing Process

We insist on our clients to test the efficiency of our migration tool beforehand. Thus, you can set up several tests before completing your transition. This stage will allow you to determine the incorrect settings or note anything out of place that our team of professionals can evaluate and fix in no time.

Compatibility Matters

With us, you do not have to think about installation, your coding skills, and unnecessary required files prior to importing your information into a new help desk. Relax being aware of the fact that we will smoothly move away your data throughout the import process.

Migrate Tickets Instantly

We understand the resourcefulness of ticket migration. In addition, that is why we deploy a test mechanism for our migration tool before each ticket to ensure that it arrives to its target securely and precisely. Our perfect goal has always been to develop user service satisfaction to accomplish continual work productivity.

The Distinct Nature of Our Service

Protected and Personalized Experience

Our specialists deem the information provided during the transfer process strictly confidential. The base of our migration service depends upon guarding your personal data and guaranteeing a perfect experience.

Quick Import Assistance

Our carefully chosen team is always ready to respond to your queries. Whether you have a small issue or want to raise a complex case – our knowledgeable team will provide in-depth IT assistance that’ll be worthy of your own time and guarantee the functional response of the migration tool.

Precise Data Sustainability

We conform to ethical software practice and would never think of tweaking or altering your data during the transition process. You do not have to worry about unaligned and scattered migration data – Zendesk migration process is actually quicker, simpler, and more accessible compared to other migration software.

What you can migrate

That the list is generalized and may differ depending on your source platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Simplified Automated Zendesk Import Process

Step

Set Up Import Structure

The first step towards achieving successful automated Zendesk import is to prepare by creating relevant custom fields and agent accounts. You need to turn off prior automation rules as well as other triggers that might hinder the import process.

Step

Provide SupportPal Link

As soon as you are done with the creation of import structure – relay the specific set of permissions to your help desk platform to get the required data. This stage is mandatory because, otherwise, we won’t be able to transfer the data from the SupportPal.

Step

Connect to Zendesk

Similarly, grant us the permits to your Zendesk account to set the target your database should be moved to. As soon as our migration tool is aware of the data export destination point, it is ready to move your customer records and all the rest.

Step

Select Migration Data

Just match the ticket fields the way you want them to be migrated and notify us regarding data, you want to move differently from the standards. We will take care of the rest of your trouble.

Step

Test the Functionality of the Tool

We recommend that you get the most out of our free trial demonstration. It will let you overview the certain amount of migrated data from SupportPal and determine probable mistakes beforehand.

Step

Initiate Complete Data Import

You are all set once pre-finalized test step checks out – And now you can set off with the full Zendesk import process. We do, however, urge you to consider an uncrowded period to initiate the migration.

Hear from our satisfied customers

The Wonder of Automatic Data Migration

If you are a thoughtful individual that makes calculative decisions – you would obviously want to evaluate the functionality of our data migration app.

Request a Demo now!

Get the Expertise and Experience to Import Data to Zendesk

We have an intention to guide you through each stage of the way to make the Zendesk importing process as clean as possible. Our experts cater as per your requirements and speed to adapt.

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